The Client shall be required to provide a deposit fee upon arrival. The said deposit will be refunded to the Client in full upon check out. It is understood that should the Property be found to have been damaged by the Client, or valuable items are missing, or the contract obligations are not respected, the owner will be entitled to retain the said deposit, without prejudice to the owner’s right to claim compensation for any further damage caused.
2. Duration, withdrawal and cancellation
2.1. The duration of the contract is indicated above with check in and check out dates.
2.2. Should the Client cancel the reservation prior to the start of lease, the Owner will be entitled to retain the payment according to the following terms, prior to the scheduled arrival date. Beyond 30 days: the initial payment is fully refundable minus a €95 administration fee and 2% bank processing fee. 30 to 15days: 50% of total rent is retained, and 2% of bank processing fee. Within 14 days of arrival: rent is non-refundable. In case of cancellation after the start of location the Client will lose the entire amount of rent.
2.3. Changes to the arrival and departure dates are always accepted if the property is still available in the new dates, the price will be modified regarding the season rates. No extra costs will be incurred if the communication of the changes are done 15 days before the arrival.
3. Replacement of the Property
The Owner may replace the Property with another of identical or superior quality for causes of force majeure or for any contingencies beyond its control, should the owner be unable to guarantee the Client use of the Property. If the Client, has reasonable and substantiated cause for refusing the Property offered by way of replacement, the owner will refund the Client the amounts paid. No further amounts of whatsoever nature shall be due by the owner to the Client.
4. Obligations of the Client
4.1. The Client agrees that the maximum number of people entitled to occupy the Property is that set above as “number of guests". Non−compliance with this obligation shall entail payment to the owner of a penalty equivalent to 30% of the overall price for the Property for each additional person in excess of the set number.
4.2. The Client undertakes to exercise due care and diligence in using the Property, refraining from any act which may damage the Property and/or cause damage to appurtenances thereof and/or annexed property and/or facilities contained therein. The Client also agrees not to cause any noise or nuisance, which would in any way disturb residents in neighboring properties.
4.3. The Client also undertakes to return the keys of the Property in such manner as will be agreed with the Owner or his/her representative at check in.
4.4. The Client also agrees not to reproduce and/or give to third parties the keys of the Property. Loss of keys will entail compensation of the cost of new locks and of 4 sets of keys.
4.5. The Client also agrees to take reasonable care and adopt the necessary safety measures to avoid unauthorized persons from accessing the Property for the entire duration of his lodging period, as set above. It is understood that should the Client fail to comply with the said obligation, the same shall be liable to the Owner for any damage caused to the property and/or items contained therein.
4.6. The Client also agrees not to sublet the apartment to anybody.
5. Right of access to the Property
The owner and/or third parties appointed by the owner, identifiable upon request of the Client, shall have access to the Property to carry out a repair and/or maintenance work as should be required. Except in an emergency, the Client will receive prior notice thereof, via email and/or text message. If necessary to show the apartment to a prospect client the Owner or his/her representative will ask the Client’s consent about the best date and time to do so.
6. Suspension of utilities
The owner will not be liable to the Client for any suspensions/interruptions beyond its control of the electricity and/ gas and/or water supply.
The owner will not be liable to the Client for any thefts perpetrated. The owner is not responsible for any injuries against to the guests inside his/her property. For this reason we strongly suggest underwriting a travel insurance.
8. Extra fees and taxes
8.1. Disruption of sheets & towels provided, that cause any form of deterioration, will cost 10 Euro per piece to the guest.
8.2. Any call from the Client, which demands assistance at the property, will be charged accordingly every time that the responsibility falls on the negligence of the aforesaid.
8.3. Arrivals outside working hours (Mon – Sun: 9am to 9pm) will be eligible to an extra fee of 35 euros.
8.4. In case the client has given the wrong information during the booking process about the number of guests, extra fess will be applied, accordingly.
8.5 Rome city tax - wherever applies - is collected upon arrival. The amount is 3,5eur/person/night up to maximum 10nights only for age above 10.
9. Clause of termination by operation of law
9.1. The owner may cause this Contract to be terminated by operation of law by sending the Client written notice in any of the following events:
a) should the Client fail to pay the due amount as it refers to the Property by the due date and in accordance with the terms set above or b) should the Client’s conduct be contrary to taking due care of the property (see art. 8).
9.2. In the cases designated above, the owner will be entailed to retain, by way of penalty, the percentage (down−payment) of the price for the Property previously paid by the Client
10. Use of personal data
The Client authorizes the owner to communicate his/her personal data to the police as for the law obligations (legge 31 dicembre 1996, n.675).
11. Modification of this contract
11.1. After the arrival date this contract can be modified only in writings.
11.2. Before the arrival date the Client and the Owner agree to contact treasurerome.com to arrange any sort of modifications to this contract. Such modifications must be formalized via email.
Privacy and Cookies
We offer online travel-related services through the website and social media. The information that follows applies to all of these platforms. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.
What kind of personal information does treasurerome.com use?
When you make a reservation, you are asked for your name and email address. You might also be asked for your home address, telephone number, payment information, the names of guests travelling with you and your preferences for your stay.
When you visit our websites, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system. When you make a reservation, our system registers through which means and from which websites you have made your reservation.
We may also receive information about you when you use certain social media services.
Why does treasurerome.com collect, use and share your personal data?
Reservations: First and foremost, we use your personal data to complete and administer your online reservation – including helping you and responding to any questions you might have about your reservation
Guest reviews: We may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers
Marketing activities: We also use your information for marketing activities, as permitted by law, we may use your contact information to send you news and services. With your consent we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter.
Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you have made.
If you have not finalised a reservation online, we may email you a reminder to continue with your reservation.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience.
We may also send you other material related to your reservations, such as how to contact us if you need assistance while you are away, and information that we feel might be useful to you in planning your trip or getting the best out of your stay
Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
How does treasurerome.com share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
Third-party service providers: We may use service providers (such as "data processors") to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies allow you to be recognized as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you are recognized when you return to a website.
There are different types of cookie and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.
How are cookies used?
Our website uses the following types of cookie:
Technical cookies: We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language, your searches and the accommodation you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.
Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn't, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement – which may include advertisements on third-party websites. However, we will not know who you are, and will only obtain anonymous data. Our business partners may also use analytical cookies to learn if their customers make use of accommodation offers integrated into their websites.
The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to.
Who has access to treasurerome.com cookie data?
Only treasurerome.com has access to treasurerome.com cookies
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.
Your credit card details – when they are needed as part of the reservation process – are stored by us for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes.
The services offered by treasurerome.com are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.